C_C4H56I_34 Practice Online

Question 1

Which of the following objects can be displayed in the Entities facet of the Customer Hub screen? Note: There are 2 correct answers to this question.

A : Maintenance plan

B : Service orders

C : Cases

D : Registered products

Answer: C,D

Question 2

Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

A : Activate the service in the business role

B : Create customer records

C : Create numeric ranges for customers

D : Create an installed base

Answer: A,D

Question 3

Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question

A : In the My Cases Summary card available in the home page

B : In the cases settings view

C : In the product page

D : In the case worklist by choosing the Case app from the menu

Answer: A,D

Question 4

To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A : Accounts

B : Response templates

C : Service levels

D : Registered products

Answer: A,D

Question 5

Which of the following parameters can be maintained by the administrator when configuring a new e-mail channel? Note: There are 3 correct answers to this question.

A : Channel type

B : Mashup service

C : Channel e-mail ID

D : Case type

E : Default account

Answer: A,C,E

Name:	SAP Certified Application Associate - SAP Service Cloud Version 2
Exam Code:	C_C4H56I_34
Certification:	SAP Certified Application Associate
Vendor:	SAP
Total Questions:	80
Last Updated:	Apr 25, 2024

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