Service-Cloud-Einstein Practice Online

Decreased agent productivity and efficiency.

Increased customer satisfaction and loyalty due to better self-service options.

Enhanced collaboration and knowledge sharing among agents.

Improved case resolution times and first-contact resolution rate.

By suggesting the most suitable social media posts for marketing.

By analyzing customer interactions and sentiments on social media.

By automatically resolving customer inquiries on social media.

By providing real-time language translation for social media data.

To create marketing campaigns.

To predict customer behavior and recommend actions.

To automate the billing and invoicing process.

To manage social media interactions.

To suggest appropriate responses for agents to reply to cases.

To generate targeted ad campaigns based on case data.

To automatically respond to customer inquiries.

To provide real-time language translation for case data.

By predicting customer behavior for targeted marketing.

By providing real-time language translation for feedback data.

By generating targeted ad campaigns based on customer feedback.

By automatically sending customer surveys after case resolution.