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Name: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant
Exam Code: MB-220
Certification: Microsoft Dynamics 365
Vendor: Microsoft
Total Questions: 256
Last Updated: Jul 13, 2024
Page:    1 / 52      
Total 256 Questions | Updated On: Jul 13, 2024
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Question 1

You have a customer journey that sends an email, creates a phone call activity and sends a text message.

Which set of actions must you take to activate your customer journey?


Answer: D

Question 2

In order to follow recommended guidelines, you will need to synchronize only those entities that are necessary

to meet ProseWare’s business objectives.

In addition to the typical entities synced automatically (contact, accounts, events, interactions, etc), which two

additional entities will ProseWare need to enable for synchronization? Each answer represents a partial

solution.



Answer: C,D

Question 3

You create a customer survey. Contoso wants to make sure that the survey is accessible to their sales team.

You use the survey as part of a customer journey, where you have written conditional logic to create leads

based on the survey responses from each contact. These leads will be processed by Contoso’s Sales team.

The sales team wants to send out surveys whenever they qualify a Lead. Contoso does not want the sales

team to have access to the Dynamics 365 Customer Voice app.

What should you do to achieve this goal?



Answer: B

Question 4

You currently have a dynamic marketing segment for anyone living in Singapore that is not based on a

template.

You need to update this segment to be anyone living in Singapore who has also opened an email this year.

What should be done to the marketing segment?


Answer: A

Question 5

Your marketing department needs to create a simple customer journey, to send marketing emails to female

wine enthusiasts, over 40 years old, who live in Europe.

You need to make sure that newly-added wine enthusiasts also receive this email.

How should you define who to include in this customer journey?



Answer: A

Page:    1 / 52      
Total 256 Questions | Updated On: Jul 13, 2024
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