ITIL-4-Foundation Practice Online

Question 1

What is used to link activities within the service value chain?

A : Service level agreements

B : Inputs, outputs and triggers

C : Opportunity, demand and value

D : Service desk

Answer: C

Question 2

What is the purpose of the 'service level management' practice?

A : Establishing and nurturing links between an organization and its stakeholders at strategic and tactical levels

B : Supporting the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

C : Ensuring that an organization's suppliers and their performance levels are managed appropriately to support the provision of seamless quality products and services

D : Setting clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets

Answer: D

Question 3

Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A : Incident management

B : Service request management

C : Monitoring and event management

D : Change enablement

Answer: C

Question 4

Which step of the continual improvement model includes baseline assessments?

A : Did we get there?

B : Where are we now?

C : What is the vision?

D : Where do we want to be?

Answer: D

Question 5

What does a centralized service desk require?

A : Knowledge base

B : Walk-in service hours

C : 24x7 support

D : Outsourced employees

Answer: A

Name:	ITIL-4-Foundation
Exam Code:	ITIL-4-Foundation
Certification:	Peoplecert IT Infrastructure Library
Vendor:	PEOPLECERT
Total Questions:	742
Last Updated:	Apr 24, 2024

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