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Question 1

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three

features are added? (Choosethree.)

A : Service Level Maximizer

B : Business Advocate

C : Hunt Group

D : Call Management System (CMS)

E : Expert Agent Selection (EAS)

Answer: A,B

Question 2

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by

agents. These call types will be defined by the customer.

Which call center feature can the customer use to track their defined call types?

A : Multiple Call Handling (MCH)

B : Redirection on No Answer (RONA)

C : Feature Access Codes (FAC)

D : Call Work Codes (CWC)

E : Least Occupied Agent (LOA)

Answer: D

Question 3

What are three capabilities of Avaya Aura® Media Server? (Choose three.)

A : High Availability

B : TDM interfaces for digital and analog stations and trunks

C : Virtualization

D : Can be shared with multiple CM’s

E : Has the capacity of up to 1000 AAMS

Answer: A,C,D

Question 4

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in

simultaneously?

A : System-Parameters Security

B :

Special System Parameters

C : System-Parameters Customer-Options

D : Feature-Related System Parameters

Answer: C

Question 5

Which vector object can replace the Time of Day (TOD) global Vector Variable?

A :

Vector Routing Table

B : Business Schedule Table

C :

Service Hours Table

D :

Policy Routing Table

Answer: C

Name:	Avaya Aura Call Center Elite Implementation Exam
Exam Code:	7392X
Certification:	Avaya Aura
Vendor:	Avaya
Total Questions:	65
Last Updated:	May 13, 2024

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