3312 Practice Online

Question 1

A customer with Avaya Aura® Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four

views.

Which view provides a snapshot of the latest and most up-to-date data from the AACC?

A : the Contact Center Manager Administration View

B : the Synchronization View

C : the Contact Center View

D : the Local View

Answer: C

Question 2

Refer to the exhibit.

According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is

correct?

A : Susan can change her user name and password.

B : Susan can bulk load data through the Configuration spreadsheets.

C : Susan will have access to Real Time Reporting on her launchpad.

D : Susan can add, delete, and edit Control Directory Numbers (CDN).

Answer: C

Question 3

Refer to the exhibit.

The logic block in the exhibit references a CLID intrinsic vip_customers_gv.

Which type of intrinsic uses CLID data to determine routing?

A : Call

B : Skillset

C : Time

D : Traffic

Answer: C

Question 4

Refer to the exhibit.

The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition,

the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to

items within the launchpad through the creation of an Access Class.

If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration

option what would be the result of access restriction for the user assigned to that Access Class?

A : The user would not be able to access the Audit Trail from the Launchpad.

B : The user would not be able to acquire Control Directory Numbers (CDN).

C : The user would not be able to create new administrative users.

D : The user would not be able to configure new agents.

Answer: C

Question 5

A customer with Avaya Aura® Contact Center (AACC) has created music treatments that include information about the

specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to

hear the music on hold treatments specific to the application in which they have been answered.

Which section of script would accomplish this?

A :

QUEUE TO SKILLSET automotive WAIT 2

GIVE RAN 15 GIVE MUSIC 20

Practice Test

EVENT HANDLER

EVENT: CALL ON HOLD

GIVE MUSIC 30

WAIT 60

B :

QUEUE TO SKILLSET automotive WAIT 2

GIVE RAN 15

IF EVENT = CALL ON HOLD THEN GIVE MUSIC 30

ELSE

GIVE MUSIC 20 END IF

WAIT 60

C :

EVENT HANDLER EVENT MUSIC ON HOLD GIVE MUSIC 30

END EVENT

QUEUE TO SKILLSET automotive WAIT 2

GIVE RAN 15 GIVE MUSIC 20 WAIT 60

D :

EVENT HANDLER EVENT CALL ON HOLD

Avaya - 3312

GIVE MUSIC 30

END HANDLER

QUEUE TO SKILLSET automotive

WAIT 2

GIVE RAN 15

GIVE MUSIC 20

WAIT 60

Answer: C

Name:	Avaya Aura Contact Center Administration
Exam Code:	3312
Certification:	ACSS
Vendor:	Avaya
Total Questions:	66
Last Updated:	May 09, 2024

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