1D0-1038-23-D Practice Online

Question 1

A customer is trying to use Element Manager to import and add-ins and receives this error:

"This package cannot be processed."

What is the reason for this error?

A :

Check if the exported file was generated by a product version that is older than the existing product

version.

B :

The hash value during import doesn't match the hash declared at the end of the rile.

C :

The Browser User Interface (BUI) workspace is not using the standard workspace.

D :

Element Manager does not support the import and export of workspaces with custom workspace ribbon

add-ins.

Answer: C

Question 2

Your customer specifies five requirements.

Which three requirements can be fulfilled by using workflows?

A : If a contact record does not exist, creating a contact record as captured by an agent from customers

B :

If a contact record exists, loading details from the contact found in the incident workspace

C :

Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script

page that the agent had exited earlier

D : Capturing all incident-associated CO data from customers

E : Allowing an agent to switch between workspaces by clicking the "Select Workspace" button

Answer: A,B,D

Question 3

Which two statements are true about Oracle Service Cloud accelerators?

A :

Oracle provides support for all accelerators.

B :

They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client

environment free of cost.

C :

They are code samples to show how integrations can be built by using the public integration capabilities

of Oracle Service Cloud.

D :

The source files for all listed accelerators are available for download.

E :

They

are available at http://www.oracle.com/technetwork.

Answer: B,C

Question 4

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center

agents should be able to update only when the supervisor creates a record for them. The contact center agents

should not be allowed to perform creation and deletion operations.

How can this be done?

A :

by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate

permissions for the custom object

B :

by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that

the appropriate reports on the navigation pane will have the necessary actions

C :

by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting

appropriate permissions for the custom object

D : by configuring settings at the time of creation of the custom object

Answer: C

Question 5

Your customer wants to set a disposition and add a specific standard text item automatically based on a given

endpoint within the guided assistant path info response thread. Which two steps are required to complete this

request?

A :

Use an Incident Business rule to fire a named event and populate the standard text into the message

thread.

B :

Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the

disposition field required in the incident workplace.

C :

Create a named event to file each end point of the guide.

D :

Use Agent Workflow to populate the disposition and the standard text based on the named event in the

guide.

E : Use Agent Workspace rule to populate the standard text to the message thread and set the disposition

when the named event is fired.

Answer: A,C

Name:	Oracle Service Center 2023 Implementation Professional - Delta
Exam Code:	1D0-1038-23-D
Certification:	Oracle Service Center
Vendor:	Oracle
Total Questions:	104
Last Updated:	Apr 25, 2024

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