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Name: Salesforce Certified Service cloud consultant (SP24)
Exam Code: Service-Cloud-Consultant
Certification: Certified Service Cloud Consultant
Vendor: Salesforce
Total Questions: 261
Last Updated: Jul 16, 2024
Page:    1 / 53      
Total 261 Questions | Updated On: Jul 16, 2024
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Question 1

Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support team. The company uses key performance indicators (KPIs) to measure the success of the implementation. Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?

Answer: A

Question 2

Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team needs to change directions often and start urgent work quickly. Which step should a consultant recommend completing before beginning the build phase? 

Answer: A

Question 3

Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.
What is the recommended license for the specialists?

Answer: A

Question 4

Milestones can be added to which three object types? Choose 3 Answers

Answer: A,B,D

Question 5

Cloud Kicks wants to standardize its service KPIs for response time and first case closure rates.
Individual service agents, team leaders, regional directors, and the VP of service should see the
same KPIs calculated using only the data the user can access.
What is the recommended running user to meet the requirements?

Answer: D

Page:    1 / 53      
Total 261 Questions | Updated On: Jul 16, 2024
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