Total 510 Questions |
Updated On: May 15, 2024
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| Name: | Salesforce Certified Associate (WI24) |
| Exam Code: | Salesforce-Associate |
| Certification: | Salesforce Associate |
| Vendor: | Salesforce |
| Total Questions: | 510 |
| Last Updated: | May 15, 2024 |
A marketing manager wants to create a report that shows the number of leads by source and the conversion rate by source.
Which report type should the marketing manager use?
A customer support manager wants to create a report to track the average resolution time for customer tickets, broken down by the channel in which the tickets were received (email, phone, chat).
Which type of report should the customer support manager create in Salesforce?
A customer support team wants to create a report that shows the total number of Cases by status for each support agent.
Which type of report should the customer support team create?
A multinational corporation wants to improve its customer service by providing a unified platform for handling support inquiries across multiple channels, including phone, email, and social media.
How can the company use Salesforce to achieve this goal?
A support team lead wants to create a dashboard that shows a personalized view of key metrics, such as the number of cases assigned and the number of cases closed, for each support agent when they log in.
Which type of dashboard should be created in Salesforce to meet this requirement?