SHRM-CP Practice Online

What is a valuable insight that can be gained from studying the sender-receiver communication model (the basic communication model)?

A newly hired HR director of a small nonprofit organization notices that the organization is lacking a comprehensive compensation philosophy and salary rate structure. New hires routinely receive higher pay than more-senior employees. The organization does not have a performance management process, and not all employees receive yearly salary increases. The CEO is concerned that the organization will lose quality staff without a strategic focus on its employees, and she tasks the HR director with designing and implementing a performance management model for the organization.

The CEO decides to implement 360-degree performance assessments for the upcoming year. What should the HR director do to ensure buy-in for this effort?

When would a return on investment (ROI) analysis be an effective metric?

An HR professional is analyzing retention rates across all the functions and divisions in a large organization. There is a high standard deviation (SD) for the dataset. What does this indicate?

A mid-sized dentistry practice has five different offices across a small region. A senior dentist working in one of the offices reports to the HR manager that the receptionist in that office has been found sleeping at the front desk by customers several times in the last month. The senior dentist wants to terminate the receptionist's employment right away, mentioning that tardiness has been a big problem for the receptionist as well. The receptionist consistently has excellent performance ratings, and this is the first the HR manager has heard of any issues. A junior dentist also approaches the HR manager, with suspicions that the senior dentist and the receptionist were having an affair and the receptionist decided to end it. When asked about sleeping at work, the receptionist tells the HR manager that several personal issues are preventing the receptionist from sleeping properly.

What should the HR manager do to help the receptionist stay awake at work?