MB-230 Practice Online

Question 1

You manage a Dynamics 365 for Customer Service environment.

The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement.

You need to create the entitlement for the customer.

What should you do?

A : In the old entitlement, zero out the remaining terms and the total terms. Activate the entitlement.

B : Delete the old entitlement. Create a new entitlement template.

C : Create a new template with the dates and terms. Activate the template.

D : Make a copy of the old entitlement. Activate the copy.

Answer: D

Question 2

You need to configure the chat channel.

What should you configure?

A : proactive chat

B : workstream

C : quick replies

D : persistent chat

Answer: B

Question 3

A customer has a Customer Service environment.

The customer plans to use service scheduling.

You need to install the service scheduling.

What should you use to install the service scheduling?

A : Business Management settings

B : AppSource

C : Power Platform admin center

D : Process Center

Answer: C

Question 4

You need to add the confirmation step for cases.

What should you edit?

A : Common Data Service

B : Business process flow

C : Workflow

D : Power Automate

E : Environment

Answer: B

Question 5

You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.

Your company has several business process flows for managing contracts.

You want to specify the default process flow.

You configure the steps of the business process flows.

Does the action achieve your objective?

A : Yes, it does

B : No, it does not

Answer: B

Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Exam Code:	MB-230
Certification:	Microsoft Dynamics 365
Vendor:	Microsoft
Total Questions:	377
Last Updated:	Sep 03, 2026

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MB-230 Practice Online