CRT-101 Practice Online

Question 1

The business development team at Cloud Kicks thinks the account creation process has too many

fields to fill out and the page feels cluttered. They have requested the administrator to simplify the

process.

Which automation tool should an administrator use?

A : Approval process

B : Workflow rule

C : Flow builder

D : Validation rule

Answer: C

Question 2

On which object is a Master-Detail Relationship established?

A : Detail Object

B : Junction Object

C : Master Object

D : None of the above

Answer: A

Question 3

This Sales and Productivity Feature is available in Lightning Experience, and provides users with Key Fields and Guidance for Success at the top of the page layout, which may be modified with each stage of an opportunity.

A : Sales Process

B : Lead Conversion Process

C : Process Builder

D : Sales Path

Answer: D

Question 4

What is the role of Case Milestones in Case Management in Salesforce?

A : To track the amount of time taken to resolve a case

B : To assign cases to appropriate personnel

C : To track the status of cases

D : To provide customers with self-service options

Answer: A

Question 5

Given a scenario, what is the capability of campaign management tools?

A : Help with lead tracking and scoring

B : Help with managing campaigns

C : Help with forecasting sales

D : Help with managing opportunities

Answer: B

Name:	Certification Preparation for Administrator (WI24)
Exam Code:	CRT-101
Certification:	Salesforce Certified Administrator
Vendor:	Salesforce
Total Questions:	822
Last Updated:	Apr 23, 2024

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