820-605 Practice Online

Question 1

What are two barriers to adoption within an organization? (Choose two.)

A : solution implemented by partner

B : agile development model

C : inadequate knowledge and skills

D : centralized IT organization

E : organizational silos

Answer: A,C

Question 2

What is a key driver that is creating the need for customer success?

A : financial resources

B : subscription economy

C : advanced specializations

D : portfolio management

Answer: B

Question 3

Which of these is included in a success plan?

A : confidential customer information

B : customer business outcomes

C : customer HR processes

D : services cost

Answer: B

Question 4

Which definition of a use case is true?

A : comparison of the marketing description of what a product does to the customer's experience

B : list of actions or event steps that a customer uses

C : list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D : list of instructions that customer uses for their software

Answer: C

Question 5

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

A : limited telemetry

B : purchase policy process

C : lack of common features

D : lack of communication

E : business misalignment

Answer: B,D

Name:	Cisco Customer Success Manager
Exam Code:	820-605
Certification:	Cisco Channel Partner Program
Vendor:	Cisco
Total Questions:	125
Last Updated:	Apr 24, 2024

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