6211 Practice Online

Question 1

Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?

A : POM Template

B : Blending Template

C : Agent Template

D : Skillset Template

Answer: D

Question 2

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

A : the Skillset the Email was sent to (skillset groups)

B : who the Email was sent from (sender groups)

C : when the Email was received (office hours)

D : what priority the Email was sent with (priority groups)

E : specific characters, words or phrases in the Email message (keywords)

Answer: A,B,C

Question 3

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

A : Contact Center Database Maintenance Utility

B : Control Utility

C : CCMM Data Management

D : System Control and Monitor Utility

Answer: C

Question 4

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

A : Configuration

B : Multimedia

C : Access and Partition Management

D : Contact Center Management

Answer: A

Question 5

Which Avaya Aura® Contact Center component is required for Contact Center Multimedia deployment?

A : API Server

B : Agent Desktop

C : SIP Connector

D : Avaya Aura® Media Server

Answer: D

Name:	Avaya Aura Contact Center Multimedia Implementation
Exam Code:	6211
Certification:	Avaya Certified Implementation Specialist Certification ACIS Certification
Vendor:	Avaya
Total Questions:	60
Last Updated:	May 09, 2024

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