33810X Practice Online

Question 1

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A : What is the percentage of customer support Issues that are resolved In one call?

B : What are the agent performance reporting requirements?

C : Which system support click-to-call from the web?

D : What are the customer support pain points?

E : What Is the IVR name?

Answer: A,B,C

Question 2

What should a functional architecture discussion cover?

A : Network plan of the existing Infrastructure

B : Bill of Materials to quantify the costs

C : Customer evolution plans and Avaya solution to their problems

D : A design of the needed components and Interconnections

Answer: A

Question 3

Which three attributes describe the right context of a customer journey experience? (Choose three.)

A : Specific Report focused

B : Single Channel driven

C : Seamless

D : Personalized

E : Intelligent

Answer: A

Question 4

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A : Avaya IX™ Workforce Engagement

B : Avaya Control Manager

C : Avaya IX™ Workspaces

D : Avaya Breeze® Platform

Answer: D

Question 5

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A : Task Flow Executor (TFE)

B : Telephony Services Manager (TSM)

C : SIP Gateway Manager (SGM)

D : Telephony Services Manager (TSM)

Answer: D

Name:	Avaya Aura Contact Center Solution Design
Exam Code:	33810X
Certification:	Avaya Aura
Vendor:	Avaya
Total Questions:	48
Last Updated:	Apr 24, 2024

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33810X Practice Online