1D0-1064-23-D Practice Online

Question 1

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs

must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the

owner should be warned of pending expiration three hours before expiration?

A : Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

B : Do not choose any optional criteria columns.

C : Choose all optional result columns.

D : Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

Answer: A,B,D

Question 2

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A : Validate that the product item is active and published.

B : Verify that Eligible for Service is selected on the product item.

C : Verify that Root Catalog is selected on the product groups.

D : Validate that Allow Duplicate is selected on the product item.

Answer: A

Question 3

Your customer has the following requirement: when filtering service requests an agent wants to see by default

all those service requests that are “New”, whose channel type is “Web”, and are assigned to them.

Which five activities should be completed by an agent on the SR list page in order to create an appropriate

personalized service request search filter?

A : In Advanced Search, confirm Record Set = Assigned to Me.

B : Change the section identified with Status = New

C : In Advanced Search, save and select the “Set as Default” box.

D : In Advanced Search, select Action > Update.

E : Click the Show Advanced Search icon.

F : In Advanced Search, Add Channel Type = Web.

Answer: A,B,C

Question 4

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.

Which is the main reason for this issue?

A : There are no specific e-mail tasks available.

B : The environment was not provisioned correctly and the service module is missing.

C : The team members don’t have the Email Administrator Role provisioned.

D : The team members have not established the e-mail feature on the Offerings page.

Answer: D

Question 5

Which two statements are true regarding the Audit History tab of a Service Request?

A : It is enabled by default.

B : It is available only to authorized administrators.

C : It is searchable by date range, username, event type, event severity, and event duration.

D : It is exportable to Excel.

E : It allows users to save searches for later reuse.

Answer: A

Name:	Oracle Fusion Service 2023 Implementation Professional - Delta
Exam Code:	1D0-1064-23-D
Certification:	Oracle Fusion Service
Vendor:	Oracle
Total Questions:	79
Last Updated:	Apr 25, 2024

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