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| Name: | Microsoft Dynamics 365 Customer Experience Analyst |
| Exam Code: | MB-280 |
| Certification: | Microsoft Dynamics 365 |
| Vendor: | Microsoft |
| Total Questions: | 311 |
| Last Updated: | Oct 22, 2026 |
You are running Dynamics 365 Sales for a pharmaceutical company. The hospitals are set up as accounts. The nurses are set up as contacts under each hospital name. A nurse works for HospitalA and HospitalB part time. You add the nurse as a contact for Hospital A. You realize you can add the nurse as a contact to only one hospital. You need to ensure that the nurse is associated with both hospitals in the system. What should you do?
A company's IT department has a .CSV file stored on one of their Shared Documents folders within
their Microsoft SharePoint sites. The data from the .CSV file is ingested into Dynamics 365 Customer Insights - Data.
The file contains a row header and columns of different types, such as quantities and prices. The file
also contains some rows with a high proportion of nulls.
You need to clean and transform the data in Customer Insights - Data to be ready for unification.
Solution: Transform the first row to be used as headers, define column types to be the appropriate
field types and name the query. Select Next and your data is now ready for unification.
Does this meet the goal?
Which Dataverse feature helps you keep related records in sync?
A company is implementing the Dynamics 365 Sales mobile app.
The company requires setup of several push notifications for sellers who use the app.
You need to create the push notifications.
Which feature should you use?
Which of the following can be captured using forms in Customer Insights - Journeys?