Field-Service-Consultant Practice Online

Question 1

Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

A : Update the Case Feed and tag the associated Service Representative.

B : Update the Work Order Line Item and its associated parent Asset.

C : Update the Service Appointment and its associated parent record.

D : Update the Work Order and its associated parent Account.

Answer: B

Question 2

universal containers has customers who have previously negotiated pricing on

some products.

Which price book structure should a consultant recommend when considering the

implications of pricing on work orders?

A : Utilize a custom global price book and add all products as price book entries

B :

Utilize a custom global price book and add price negotiated products as price book

entries

C : Create customer specific price books and add all products as price book entries

D :

customer specific price books and add only price negotiated products as price Create

book entries

Answer: C

Question 3

Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

A : Create a Capacity-based Resource and delete that Resource after three weeks.

B : Create a Resource and give them 24-hour availability for the next three weeks.

C : Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

D : Create a Capacity-based Resource and give them Capacity for the next three weeks.

Answer: D

Question 4

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

A : Create a new Work Order and relate it to the previous Work Order.

B : Create a new Work Order and relate it to the Customer.

C : Update a field called ''Repeat Call'' on the initial Work Order.

D : Create new Work Order Line Items under the initial Work Order.

Answer: A

Question 5

How should the Consultant recommend visualizing the highest revenue generating Service Appointments on

the

Gantt?

A : Use Map Report Layers.

B : Color code using Gantt Palettes.

C : Create a Gantt Action to highlight.

D : Add the relevant field to the Field Set.

Answer: B

Name:	Salesforce Certified Field Service Consultant (WI24)
Exam Code:	Field-Service-Consultant
Certification:	Salesforce Field Service Lightning Consultant
Vendor:	Salesforce
Total Questions:	346
Last Updated:	Apr 24, 2024

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