FSL-201 Practice Online

Question 1

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time

How should the consultant make this requirement?

A : Create a work rule with two required skills

B : Create a two-service crew

C : Create a crew with two technicians

D : Create two service appointment

Answer: C

Question 2

A dispatcher of a local power outage. All appointments in the affected area must

be rescheduled to a different day

How should the dispatcher update the service appointment?

A :

Create the report to identify the service appointment in the area of notified service

resources.

B : Configure a new scheduling policy to change service appointment

C :

Push reschedule notifications to service service resource using the field service

lightning mobile app

D : Create a map polygon of affected area to select service appointment for rescheduling

Answer: D

Question 3

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.

How should this issue be resolved?

A : Make sure the case entitlement record is being shared with the service resource.

B : Add work order milestones after the case milestones to the entitlement process.

C : Ensure the work order entitlement is related to the same process as the case entitlement.

D : Create a separate entitlement process associated to the work order object.

Answer: D

Question 4

Universal containers (UC) wants to standardize the process that process that agents

use to create and maintain work orders which will help new agents ramp up more

quickly and improve data quality and consistency. UC wants key fields, agent

instructions and best practices displayed at each step of the Service process on the work

order.

What should the consultant implement to meet this requirement?

A : Add a lightning component to work orders.

B : Enable path for work orders.

C : Enable knowledge on work orders.

D : Add compact layouts to work orders.

Answer: C

Question 5

Universal Containers plans to implement Crew Management to better support its clients.

Which area does the Consultant need to consider as part of the recommendation?

A : The Preferred Resource service objective is ignored for active Crew Members.

B : Capacity-based scheduling is supported for Service Crews.

C : A service resource can only be 2 member of 2 single Crew

D : Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

Answer: B

Name:	Salesforce - Implementing Field Service Lightning (WI24)
Exam Code:	FSL-201
Certification:	Field Service Lightning program
Vendor:	Salesforce
Total Questions:	346
Last Updated:	May 09, 2024

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