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Name: Certification Preparation for Service Cloud Consultant (WI24)
Exam Code: CRT-261
Certification: Certified Service Cloud Consultant
Vendor: Salesforce
Total Questions: 261
Last Updated: Apr 24, 2024
Page:    1 / 53      
Total 261 Questions | Updated On: Apr 24, 2024
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Question 1

Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team. What should the consultant recommend to address this problem

Answer: A
Question 2

Cloud Kicks wants to optimize its development methodology. Team members want to visualize the workflow to ensure te everyone is aligned. In addition, the team limits the amount of work in a given state on capacity and bandwidth.
Which methodoogy should a consultant recommend?

Answer: B
Question 3

Universal Containers (UC) hired in an expansion of the contact center. Getting agents up to speed and fully productive is a priority UC implemented a standardize agent-customer dialog to assist agents.
Which two features should a consultant integrate into the Service Console? Choose 2 answers

Answer: B,C
Question 4

Which search mechanism should be used to find case comments from within the lightning service console?

Answer: D
Question 5

Universal Containers has a policy that requires all email traffic to remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones on its legacy system.
When implementing Salesforce, what solution should a consultant recommend for this scenario?

Answer: A
Page:    1 / 53      
Total 261 Questions | Updated On: Apr 24, 2024
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