CIS-CSM Practice Online

Question 1

New case tasks use the following prefix:

A : CSMTASK prefix

B : CASETASK prefix

C : CSTASK prefix

D : No specific task prefix just existing TASK prefix

Answer: C

Question 2

What will be the state of a case after a customer rejects the solution proposed by an agent?

A : In Progress

B : Open

C : New

D : Solution Rejected

Answer: B

Question 3

Who can create a customer service case from a community discussion? (Choose two.)

A : Customer service agent (sn_customerservice_agent)

B : Proxy case creator (sn_customerservice.proxy_case_creator)

C : Partner (sn_customerservice.partner)

D : Case Viewer (sn_customerservice.case_viewer)

Answer: A,B

Question 4

How many outbound email accounts are supported in Customer Service Management?

A : One

B : Unlimited

C : Two

D : One per business service

Answer: A

Question 5

Service-aware Install Base consists of which entities? (Choose three.)

A : Installed Products

B : Install Base Items

C : Assets

D : Sold Products

E : Configuration Items

Answer: A,B,D

Name:	Certified Implementation Specialist - Customer Service Management
Exam Code:	CIS-CSM
Certification:	Certified Implementation Specialist
Vendor:	ServiceNow
Total Questions:	225
Last Updated:	May 16, 2024