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Question 1

You are the business analyst for your organization and management has asked that you identify opportunities

to improve the operations of the business. You notice that some of the stakeholders use several pieces of

software and several duplicate activities within each software package to generate data reports for customers.

What type of recommendation can you make in regard to this observation?

A : You can address the automation of how the workers perform.

B : You will need to perform active observation first to understand the processes in more detail.

C : You can address the non-functional requirements of the activities.

D : You will need to perform passive observation first to understand the processes in moredetail.

Answer: A

Question 2

You are the business analyst for your organization and are working with Jennifer to conduct stakeholder

analysis. You would like to create a RACI chart to help with the roles of the people involved in the stakeholder

analysis process. Jennifer is not familiar with this chart and asks what does RACI mean.

Which one of the following best describes the RACI chart in the conduct stakeholder analysis process?

A :

It's a matrix that uses the Responsible, Accountable, Consult, and Inform tasks as part of the stakeholder

analysis process.

B :

It's a role and responsibility chart that identifies when stakeholders are needed in the business analyst

duties.

C : It's a matrix that uses Role, Action, Consult, and Inform as part of the conduct stakeholder analysis process.

D :

It's a rule that the business analyst can use to identify all of the needed stakeholders: roles, actions,

communications, and interest.

Answer: A

Question 3

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The table illustrates the statement of cash flows for a courier company for the last fiscal year.

Due to aggressive market competition, the management of the company performed a strategy review and

based on their findings and the current market conditions they came up with strategic and tactical changes in

order to keep a competitive market position.

In order to strengthen customer retention strategies through a new competitive advantage, the company is

considering implementing a live parcel tracking system. The added value will be that the customers may

determine the exact location of the parcel whether it is in a warehouse, crossing the ocean through an overseas

ship, or travelling in a delivery truck at any time. The system tracks the location of the parcel by tracking the

vehicle in which it is contained. However, for a group of old delivery trucks, it was noticed that the engine sound

and vibration disturbed the tracking signal and caused interruptions. Therefore, the tracking does not perform

accurately on these vehicles. Although the majority of management would like to sell these vehicles and replace

them with newer ones, the Chief Financial Officer (CFO) was strongly against that approach. The CFO argued

that instead of hanging tracking devices on the trucks’ body, they can have the truck drivers manually send the

truck location from a hand held mobile device every 30 minutes.

The company has a total of 134 old delivery trucks that have been in service for 10 years. Each vehicle was

bought at a price of $22,000. Depreciation is done using a straight line basis and it is estimated that the vehicle

depreciates at $1000 per year. The estimated salvage value per vehicle is about $3,000.

Another area of tactical improvement for the courier company is pricing. The management strongly believes

that they can start a price war with the most aggressive competitor. Management thinks, with their variable cost

of $4 per parcel and fixed cost of $6 per parcel, they can win the market. However, after implementing the

tracking solution, fixed cost will jump to $8 per parcel which made management reconsider their options. The

competitor has variable costs of $5 per parcel and fixed costs o $7 per parcel.

In order to align with the added value required from the parcel tracking solution that would be an important

requirements’ category for the BA to give more focus?

A : Transition

B :

Process

C : Stakeholder

D : Non functional

Answer: C

Question 4

A team of business analysts (BAs) were assigned to review an enhancement request that would involve changes in a stockroom and the inventory of products. The changes will impact several groups of people and the amount of savings is in excess of $1 million dollars. The recommended process improvement will be presented to management for approval. What should the team do first?

A : Create a business case

B : Produce an organizational model

C : Define the change strategy

D : Validate the cost savings

Answer: C

Question 5

Before the start of a large, cross functional change effort, the team of business analysts (BAs) assigned decided they need something to help them ensure requirements collectively support one another and do not conflict. What option would provide the consistency they are looking for?

A : Requirements Architecture

B : Functional decomposition

C : Checklists

D : Process modelling

Answer: A

Name:	Certified business analysis professional (CBAP)
Exam Code:	CBAP
Certification:	IIBA
Vendor:	IIBA
Total Questions:	505
Last Updated:	May 16, 2024

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