B2B-Solution-Architect Practice Online

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a

multi-cloud architecture, B2B Commerce, for building the storefront and Service Cloud Web2Case for

offering case management functionality to its resellers. UC notices that the case volume is extremely high and

a number of resellers are raising cases for trivial issues on the B2B Commerce site.

Which two recommendations should a Solution Architect make to help resellers use the site more efficiently

and lower the case volume?

Choose 2 answers

What needs to be selected to allow a contact to be related to more than one Account?

A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached. Customers often mail paper checks to the company, leading to disconnected invoicing and payment processing.

Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing?

Choose 2 answers