Total 105 Questions |
Updated On: Oct 27, 2026
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| Name: | Microsoft Certified: Agentic AI Business Solutions Architect |
| Exam Code: | AB-100 |
| Certification: | Microsoft AI Business Solutions |
| Vendor: | Microsoft |
| Total Questions: | 105 |
| Last Updated: | Oct 27, 2026 |
Which two components for the custom Al agent should you include in the application lifecycle management (ALM) process? Each correct answer presents part of the solution. NOTE; Each correct selection is worth one point.
A company plans to deploy a Microsoft Copilot Studio agent to enhance customer support. The company stores customer data across ServiceNow, Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Excel files in SharePoint Online. You need to recommend a solution to ensure that the agent can deliver accurate and timely responses. What should you recommend?
You need to recommend a solution to integrate a Microsoft Copilot agent with a Microsoft Dynamics 365 Contact Center chat channel. The agent must respond to customer questions and hand off the conversation to a live customer service representative when the customer requests an escalation. What should you recommend?
A company has an AI solution built by using Microsoft Copilot Studio and Power Platform. The solution is used by the company's sales, marketing, and customer service teams. You are performing a return on AI investment (ROAI) analysis to evaluate the impact of the solution. You need to identify which measurable business drivers to include in the analysis. Which two business drivers should you identify? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A company has a Microsoft Foundry agent that summarizes customer feedback and recommends products to customers. The agent references data from multiple knowledge sources. Users report that the agent response time is slow. Telemetry data shows that the agent frequently reaches its token usage limit You need to recommend a solution to reduce token usage without degrading the quality of the generated responses. What should you recommend?